PRIVACY NOTICE & TERMS OF USE

This Privacy Notice and Terms of Use (“Terms”) are issued by:

Vgrow Excellence Sdn. Bhd.
Company No.: 202301015591 (1509513D)
Registered Address: C811, Centum@Oasis Corporate Park, 2 Jalan PJU 1A/2, Ara Damansara, 47810 Petaling Jaya, Selangor, Malaysia.


Email: [email protected]

(“Company”, “we”, “us”, or “our”)

These Terms govern your access to and use of all our online learning platform (“Platform”).

This document is prepared in compliance with the Personal Data Protection Act 2010 together with the Copyright Act 1987, Trademark Act 2019, all applicable regulations and the code.

By registering, purchasing, or using our Platform, you agree to these Terms. If you do not agree to the Terms, please do not use this website or Platform.

We reserve the right to change the Terms. Any changes to the Terms will be posted to the website or Platform and will come into effect on the date of posting, so please check this page often. 

By using this website or Platform, you consent without limitation or qualification to the collection, use and transfer of your Personal Data and any other information furnished to us pursuant to the Terms herein contained.

PART A — PRIVACY NOTICE

1. Personal Data We Collect

We may collect and process the following personal data:

A. Student Information

B. Parent / Guardian Information (for students under 18)

C. Account Information

D. Payment Information

We accept multiple payment methods:

Card Payments

Card payments are securely processed by Stripe.
We do not store full credit or debit card numbers.

Online Bank Transfer

We may collect:

We do not collect online banking passwords, PIN numbers, or login credentials.

E-Wallet Payments

We may collect:

Payment records are retained for accounting, audit, dispute resolution, and legal compliance purposes.

E. Technical Information

Provision of required personal data is mandatory. Failure to provide required information may result in inability to access our services.

2. Purpose of Processing

Personal data is processed for the following purposes and where it is adequate and not excessive in relation to said purposes or any other lawful purpose as stipulated by the Personal Data Protection Act 2010:

3. Direct Marketing

We may send marketing communications via:

You may withdraw marketing consent at any time by:

Withdrawal of marketing consent does not affect service-related communications.

4. Disclosure of Personal Data

We do not sell or rent personal data.

We may disclose personal data to:

All third parties are required to maintain confidentiality and data security.

We may also preserve, use or disclose your information if necessary to enforce our Terms, to detect, prevent or otherwise address fraud, security or other technical issues, to respond to support requests and to protect the rights, property or safety of our company, our affiliate companies, our users and others.

5. Cross-Border Transfer

Certain service providers (including Stripe) may process data outside Malaysia.

We ensure reasonable safeguards are implemented in accordance with the PDPA.

6. Data Security

We implement reasonable administrative and technical safeguards, including:

However, no system is completely secure, and we cannot guarantee absolute security. Your use of the website or Platform constitutes an acceptance of such risk. You should take special care in deciding what information you send to us via e-mail, SMS, text message, or other mobile transmission.

7. Data Retention

Personal data is retained only as long as necessary to:

8. Parents and Minors

Students under 18 years of age require parental or guardian consent for registration.

Parents may request access to or correction of their child’s personal data.

9. Access and Correction Rights

Subject to PDPA, you may request:

Requests must be submitted in writing to:

Email: [email protected]

We may respond within 21 days and may charge a reasonable administrative fee where permitted by law.

10. Cookies and Other Technologies

We use 'cookies' to collect information on our website or Platform. A cookie is a string of characters that can be written to a file on the user's hard drive when the user visits a website, application or service. Only the website, application or service that set the cookie can read it, and it can only be used as a record keeping device to store user IDs and information that the site already has. It cannot be used to read other information from the user's hard drive. 

Some of the other websites accessible through links contained on this website may also use cookies.

You are not obliged to accept any cookie or web beacons and may modify your browser settings to ensure the same. Such modification may however cause you to be unable to use the full range of services offered on our website or Platform.

PART B — TERMS OF USE

1. Intellectual Property Ownership

All materials available on the Platform, including but not limited to:

are the exclusive intellectual property of Vgrow Excellence Sdn. Bhd.

They are protected under the Copyright Act 1987 and other applicable intellectual property laws.

No ownership rights are transferred to users.

The trademarks, trade names, service marks, and logos appearing on this website or Platform, including without limitation the Company and all other content on this website or Platform including all page headers, custom graphics, button icons, and scripts are copyrighted works of the Company, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. The rights in any third-party trademarks or copyrighted works on this website are retained by their respective owners. Nothing in these Terms shall confer any right of ownership of any of the trademarks or copyrights to you. Further, nothing in these Terms shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark or copyright without the express written permission of the Company. The misuse of the trademark or copyrighted works displayed in this site, or any other content on the site or Platform, is strictly prohibited and may expose you to liability.

2. Limited License

Upon payment, users are granted a limited, non-exclusive, non-transferable, and revocable license to access materials strictly for personal educational use.

Users may NOT:

Any breach results in automatic termination of access.

3. Anti-Piracy & Monitoring

To protect our intellectual property, we reserve the right to:

Monitoring is conducted for security and intellectual property protection.

4. Unauthorized Distribution

Unauthorized copying, sharing, resale, or distribution constitutes:

Upon detection, we may:

We reserve all rights under Malaysian law.

5. Account Responsibility & Indemnity

Users are responsible for safeguarding login credentials.

Users agree:

Users are liable for all activities under their account.

You will indemnify and hold the Company, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) harmless from any breach of these Terms by you, including any use of content other than as expressly authorized in these Terms. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site or Platform.

 

6. Refund Policy

Unless otherwise stated in writing:

Refund exceptions, if any, are at the sole discretion of the Company.

7. Disclaimer

Our courses are educational in nature.

We do not guarantee:

Success depends on individual effort and study discipline.

You understand that the Company cannot and does not guarantee or warrant that files available for downloading from the internet will be free of viruses, worms, trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for any reconstruction of any lost data. The Company does not assume any responsibility or risk for your use of the internet.

Your use of this site is at your own risk. the content is provided as is and without warranties of any kind, either expressed or implied. The Company disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. The Company does not warrant that the functions or content contained in this site or Platform will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The Company does not warrant or make any representation regarding use, or the result of use, of the content in terms of accuracy, reliability, or otherwise. the content may include technical inaccuracies or typographical errors, and the Company may make changes or improvements at any time. You, and not the Company, assume the entire cost of all necessary servicing, repair or correction in the event of any loss or damage arising from the use of this site or Platform or its content. The Company makes no warranties that your use of the content will not infringe the rights of others and assumes no liability or responsibility for errors or omissions in such content.

All of the information in this site, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site or Platform, and the Company does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not, or is no longer accurate or complete.

8. Limitation of Liability

To the maximum extent permitted by law, the Company, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors shall not be liable for:

 

9. Termination

We reserve the right to suspend or terminate accounts without refund if the following occurred including but not limited to:

To access this site or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If the Company believes the information you provide is not correct, current, or complete, the Company has the right to refuse you access to this site, Platform or any of its resources, and to terminate or suspend your access at any time.

The Company reserves the right to monitor use of this site to determine compliance with these Terms and Conditions, as well as the right to remove or refuse any information for any reason. The Company reserves the right to terminate your access to any or all of the Platform at any time without notice for any reason whatsoever. The Company also reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in its sole discretion. Materials uploaded to a Platform may be subject to posted limits on use, reproduction and/or dissemination and you are responsible for abiding by such limitations with respect to your submissions, including any downloaded materials.

The Company reserves the right, in its sole discretion, to terminate your access to any or all of the Company’s websites or Platform and the related services or any portion thereof at any time, without notice. The Company will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

Any passwords used for this site or Platform are for individual use only. You will be responsible for the security of your password (if any). The Company will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that the Company considers insecure, ARRK MALAYSIA will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site or Platform to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, the Company reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. The Company reserves the right to investigate suspected violations of these Terms.

The Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or direction the Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms. BY ACCEPTING THESE TERMS YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

10. Governing Law

These Terms are governed by the laws of Malaysia.

Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.

If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or use of Company’s websites.

A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they pertain.

The Company may revise these Terms at any time by updating this posting.